Refund policy

CircleRoot 30-Day Satisfaction Guarantee

Our Promise

We stand behind CircleRoot and the results it delivers. If your order doesn’t meet your expectations, we offer a simple 30-day satisfaction guarantee.

 

 

30-Day Money-Back Guarantee

Eligibility

Returns are accepted if:

  • The product was purchased directly from circleroot.co.uk

  • The return request is made within 30 days of delivery

  • Proof of purchase is provided (order number or receipt)

  • The product is returned in good condition, with original packaging where possible

 

 

What’s Covered

We provide:

  • A full refund of the product purchase price

  • A refund of the original outbound shipping cost (if applicable)

Please note:

  • Customers are responsible for return shipping costs

  • We do not provide prepaid return labels

  • We recommend using a tracked shipping service, as we are not responsible for lost returns

 

 

How to Initiate a Return

Step 1: Contact Us

Email our customer service team within 30 days of delivery

Email: support@circleroot.co.uk

Please include:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or defective)

 

 

Step 2: Return Approval

Once approved, we will provide:

  • A Return Authorisation Number (RAN)

  • The return address

 

 

Step 3: Ship Your Return

  • Securely package the item (original packaging preferred)

  • Include your RAN inside the parcel

  • Ship the item using your preferred courier

 

 

Step 4: Receive Your Refund

  • Refunds are processed within 5–7 business days after we receive your return

  • Issued to your original payment method

  • A confirmation email will be sent once completed

 

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

We will offer:

  • A free replacement, OR

  • A full refund (including original shipping)

Note: In some cases, we may not require the item to be returned.

 

 

Orders Purchased from Retailers

If you purchased CircleRoot through:

  • Amazon

  • Garden centres

  • Other authorised retailers

Please follow the return policy of the original retailer.

For product-related concerns, you may still contact us at support@circleroot.co.uk.

 

 

Exceptions

We may decline returns if:

  • The request is made after 30 days from delivery

  • Proof of purchase is not provided

  • The product has been misused or intentionally damaged

  • The item is not returned in reasonable condition

  • Promotional or gift items (unless defective)

 

 

Questions?

Customer Service Hours: Monday–Friday, 9am–5pm GMT
 Email: support@circleroot.co.uk
 Response Time: Within 24 business hours

 

 

Our Commitment

CircleRoot is developed by plant scientists and backed by real-world testing. We stand behind our product and are committed to helping you achieve stronger, healthier plant growth.

 

 

CircleRoot® is a registered trademark of Biomation Limited — Unit 8, Maitland Road, Needham Market, IP6 8DZ UK